Frequently Asked Questions

Find answers to common questions about Onward, like how to apply and what types of buildings we maintain

FAQs

For some of our properties, you can apply with us directly. For other properties, we do not accept direct applications from prospective residents – instead, we work with more than 60 referring social service agencies who refer prospective residents to us. Visit our eligibility & applications page for more information.
If you are a resident requiring information about resident insurance, please email living@onwardhomes.ca or call 1-877-891-9060.
We accept rent payments through pre-authorized debit. Other forms of payment may be accepted in exceptional circumstances only.
We own and operate multi-family apartment buildings, townhomes and supported homes. Please visit our properties page for more information.
We are committed to providing quality homes for our residents while still ensuring long-term sustainability of our buildings and operations. We continually reinvest in our properties, which is made possible by carefully managing our finances.
Rent is due on the first of every month.
All of our apartment buildings are pet-friendly, but a pet application is required. If you would like to apply to have a pet, please complete and submit a Pet Application Form before adoption.
Buildings with underground parking are Horizon 14, Horizon Ridge, Horizon View, Horizon West, Bishop’s Manor and The Elan.